You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I’m getting the above error code when trying to import pictures and video from an iPhone 12mini to my Mac running macOS Hugh Sierra. I have tried different cables and ports but no success. Anyone know how to sort this please ?
iPhone 12 mini, iOS 15
If possible use an apple original cable, and connect directly to a port in the mac (not into a hub).
Try also using the image capture app rather than the photos app, to transfer to a folder, then try the import from there.
Finally make sure that the iPhone is unlocked, and that it "trusts" the mac. Restart the mac, and if still not working, try restarting in safe mode, then restarting normally and try again.
Safe mode will clear temporary files and caches, and sometimes fixes odd glitches such as this.
Start up your Mac in safe mode – Apple Support (UK)
If possible use an apple original cable, and connect directly to a port in the mac (not into a hub).
Try also using the image capture app rather than the photos app, to transfer to a folder, then try the import from there.
Finally make sure that the iPhone is unlocked, and that it "trusts" the mac. Restart the mac, and if still not working, try restarting in safe mode, then restarting normally and try again.
Safe mode will clear temporary files and caches, and sometimes fixes odd glitches such as this.
Start up your Mac in safe mode – Apple Support (UK)
Hi Tony
Thank you for your suggestions. I only use apple products so my leads are definitely genuine ones.
Never used image capture so will have to check where that is and then follow from there.
Will let you know how it goes. Thank you
Oh, another thing to try. Someone reported recently that a similar sync glitch was cured by syncing a different i-device. So if you have an ipad, or can connect another iphone to your mac and try to sync to photos.
com.apple.ImageCaptureCore error - 9912
