Cannot reset password on my Mac

Try the following:

▷ Forgot Mac Login Passcode. 🔐

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• Call Apple Support at 1-800-APLCARE. 📞
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"Cannot reset password on my Mac: I am stuck on the entry screen"

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Resetting your Mac Login Password:

Reset it using the login screen. You'd go through your Apple ID to perform this. Find out more here: If you Forgot your Mac Login Password - Apple Support. Make sure that caps lock is not enabled when typing it.  Does that fix this?