Login trouble

1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.

2 - Does the issue present in this mode ?

3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.

Understand, we are all working Remotely from all around the world. 

Therefore, we do not have the On-Hands experience the User ( you ) has with this computer.

The next best thing for us to having an actual On-Hand experience on this computer is to follow the steps below

Download the Application Etrecheck directly from a well Respected ASC Contributor. And Safe to use.

The application is free or paid from added features. 

Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).

It will take a Snap Shot -  both the hardware and software.

 The Report will Not Reveal Any Personal Information. 

Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )

We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.