You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: yelverton54
yelverton54 Author
User level: Level 1
18 points

iMac cannot communicate with Brother HL-L2395DW printer

I receive the message "unable to communicate with the printer at this time" - "unable to connect to 'Brother HL-L2395 DW series._ipp._tcp.local' due to an error. I twas working when I went on vacation for a week, but now upon my return this is what I get, even though I have changed nothing. I have tried resetting the printer; I have removed it and tried to reinstall on the computer. It recognizes the printer, but then I get that message.


Help!

iMac (24-inch, M1, 2021, 2 ports)

Posted on Jul 6, 2022 8:00 AM

Reply
Question marked as Top-ranking reply
User profile for user: Jan Hedlund
Jan Hedlund
User level: Level 7
23,329 points

Posted on Jul 6, 2022 9:14 AM

Hi,


The Brother HL-L2395DW is listed in About AirPrint - Apple Support as a model supporting the AirPrint technology. This means that it can be used without additional drivers (Mac) and without a special app (iPhone), provided that the printer, the Mac, and the iPhone are connected to the same network (Wi-Fi router). AirPrint works with wired (Ethernet) or wireless (Wi-Fi) network connections. The printer could be wired to one of the LAN ports of the router, or using a wireless connection.


In case of difficulties with AirPrint, and if the setup is OK, a problem with the router not correctly discovering/registering/detecting one or more devices can be suspected. If so, you could try the following procedure (in the exact order):

Power off the Wi-Fi router, the printer, the Mac computer, the iPhone, and all other devices/computers. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the Mac computer and the iPhone. Finally, power on all other devices/computers.

View in context

Similar questions

6 replies
Question marked as Top-ranking reply
User profile for user: Jan Hedlund
Jan Hedlund
User level: Level 7
23,329 points

Jul 6, 2022 9:14 AM in response to yelverton54

Hi,


The Brother HL-L2395DW is listed in About AirPrint - Apple Support as a model supporting the AirPrint technology. This means that it can be used without additional drivers (Mac) and without a special app (iPhone), provided that the printer, the Mac, and the iPhone are connected to the same network (Wi-Fi router). AirPrint works with wired (Ethernet) or wireless (Wi-Fi) network connections. The printer could be wired to one of the LAN ports of the router, or using a wireless connection.


In case of difficulties with AirPrint, and if the setup is OK, a problem with the router not correctly discovering/registering/detecting one or more devices can be suspected. If so, you could try the following procedure (in the exact order):

Power off the Wi-Fi router, the printer, the Mac computer, the iPhone, and all other devices/computers. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the Mac computer and the iPhone. Finally, power on all other devices/computers.

Reply
User profile for user: yelverton54
yelverton54 Author
User level: Level 1
18 points

Jul 6, 2022 8:22 AM in response to rkaufmann87

Monterey Version 12.4. Printer has been connected via wifi. I just connected the printer with a USB cable and it worked; when I disconnected the cable, I have the same problems.


Troubleshooting while trying to continue to use wifi: removed the printer from the Printers and Scanners on the iMac and tried to reinstall it - same results. I reset the printer using the controls on the front of the printer - same results. Turned the printer off and on - same results. Tried printing from my iPhone; it found the printer, but said it was offline, even though the printer says the wifi signal is strong.

Reply

iMac cannot communicate with Brother HL-L2395DW printer

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up