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Confounding port failure on 2016 MBP

On our 2016, 13" MBP, a peculiar port failure issue.

When we attach an external USB-C drive to the FORWARD, right port—the system fails to mount it. The drive is getting power, as indicated by the drive's light. It does not, however, appear in the Finder, nor Disk Utility. When that same drive is plugged into the REAR right port, it performs correctly. When we try a second USB-C drive in the FORWARD port, it too receives power but the system cannot mount it. Using different cables does not a difference.

But… when we plug one drive in the REAR port and the other in the FORWARD port, both function normally. Huh? Isn't that weird? So is it a controller issue, a short, something on the OS side?

If we try a combination of the FORWARD right port and either of the LEFT ports, the FORWARD right drive remains unmounted.

Have reset SMC, rebooted, experimented with a Guest account, yet results remain as above.

Any thoughts, please?

Thanks


MacBook Pro 13″, macOS 12.4

Posted on Jul 16, 2022 12:12 PM

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Question marked as Top-ranking reply

Posted on Jul 16, 2022 12:22 PM

Hardware problem maybe: Use Apple Diagnostics to test your Mac - Apple Support


3 replies

Jul 16, 2022 12:20 PM in response to CreativeSmith

One new observation: After an extended period of use with drives attached to both ports on the RIGHT side, and then after ejecting each, then reconnecting (either drive) to the FRONT RIGHT port—the drive mounted as it should.


Could it be that the prolonged use, or the use of the REAR port in addition to the FORWARD port, is hearing up an element which otherwise fails during a cooler state? Not that this is a good solution, just...

Confounding port failure on 2016 MBP

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