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I phone damaged

Hello I was wondering what proper steps should I take I dropped my phone earlier today at work and the whole back of my phone is cracked and is exposed on the bottom left corner and screen is scratched up I didn’t know what are the proper steps to take and try to see if I can get it fixed or replaced I do have apple care thanks

iPhone 12 Pro Max

Posted on Jul 25, 2022 11:14 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 25, 2022 11:18 AM

You basically have a couple of choices, at this point:

  • Take the phone to your local Apple Store or Apple Authorized Service Provider, OR
  • Contact Apple Support directly to arrange having the iPhone sent to them. For this option, just select the "Get Support" link in the upper right-hand side of this forum's web page.


Ref:


1 reply
Question marked as Top-ranking reply

Jul 25, 2022 11:18 AM in response to Anthonysaucedo832

You basically have a couple of choices, at this point:

  • Take the phone to your local Apple Store or Apple Authorized Service Provider, OR
  • Contact Apple Support directly to arrange having the iPhone sent to them. For this option, just select the "Get Support" link in the upper right-hand side of this forum's web page.


Ref:


I phone damaged

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