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Unable to download app

I am unable to download a particular app. I see a message that says "Double Click to Install", but when I double click it return to the Apple Store homepage without installing the app

iPhone SE, iOS 15

Posted on Jul 28, 2022 6:43 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 28, 2022 10:57 PM

Hi Bobacpa


You might want to check whether App Store purchases can be made ok in your country or region:

Availability of Apple Media Services - Apple Support


Check your Apple ID payment method / eg: credit card date may have "expired", and need updating:

NB: To use the App Store or iTunes for the first time, even if you are downloading a free App,

you still need to have a payment method listed in your Apple ID account.


How to Change, add or remove Apple ID payment methods – Apple Support


Or

See if this article below helps, (eg: perhaps there's a restriction in place)

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support


If needed:

App Store Support Website

There is a "Get Support" link at the bottom of the webpage below:

App Store - Official Apple Support


All the best :-)

2 replies
Question marked as Top-ranking reply

Jul 28, 2022 10:57 PM in response to Bobacpa

Hi Bobacpa


You might want to check whether App Store purchases can be made ok in your country or region:

Availability of Apple Media Services - Apple Support


Check your Apple ID payment method / eg: credit card date may have "expired", and need updating:

NB: To use the App Store or iTunes for the first time, even if you are downloading a free App,

you still need to have a payment method listed in your Apple ID account.


How to Change, add or remove Apple ID payment methods – Apple Support


Or

See if this article below helps, (eg: perhaps there's a restriction in place)

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support


If needed:

App Store Support Website

There is a "Get Support" link at the bottom of the webpage below:

App Store - Official Apple Support


All the best :-)

Unable to download app

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