You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

cannot open my emails

since the latest update i cannot open my emails , the page flashes up for 5 seconds and then shuts down , is there a new setting or has the update caused this problem

MacBook Air

Posted on Aug 3, 2022 3:37 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 4, 2022 4:04 AM

With the Mail Application completely closed ( not Active and minimized in Dock ).


Hold the SHIFT Key and click the Mail icon to launch the application in a Safe Mode


Does it launch?


Still having issues with Mail >>


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.

3 replies
Question marked as Top-ranking reply

Aug 4, 2022 4:04 AM in response to Neil Branchflower

With the Mail Application completely closed ( not Active and minimized in Dock ).


Hold the SHIFT Key and click the Mail icon to launch the application in a Safe Mode


Does it launch?


Still having issues with Mail >>


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.

Aug 6, 2022 2:31 AM in response to Neil Branchflower

1 - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


2 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


3 - If after performing each of the above steps in the order that have been presents and still have issues - please advise for possible further assistance

cannot open my emails

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.