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Hello, I have an issue with my iMac (macOS High Sierra). I bought this computer from a person and programs in the computer have not been updated for a while so I want to update them, but I can not because AppStore requests AppleID password of that person and not mine because those programs were installated with that person's AppleID, how can I remove that AppleID and do everything with my account?
iMac
You must contact the seller (hopefully it is the previous owner).
Each Apple device is linked/associated with an Apple ID of the person who did the setup.
Activation Lock prevents anyone who is not the owner from using this iMac.
To unlock the iMac, you need the Apple ID and password of the previous owner, that were used during set up.
So have to contact the previous owner.
The previous owner has to read -> What to do before you sell, give away, or trade in your Mac
What to do before you sell, give away, or trade in your Mac - Apple Support
Then the previous owner has to remove the iMac from his account, see this Apple article:
Check your Apple ID device list to see where you're signed in
Check your Apple ID device list to see where you're signed in - Apple Support
Then you can sign in with your Apple ID.
See the following Apple articles: macOS -> Activation Lock for Mac
Activation Lock for Mac - Apple Support
⤵️
How to disable Activation Lock
To disable Activation Lock, turn off Find My:
If you don't have access to your Mac, use a web browser on another device to remove Activation Lock.
If your previously owned Mac shows an Activation Lock window that asks for someone else's Apple ID, the previous owner may need to remove Activation Lock for you.
You can also contact Apple support for help, -> Get Support (apple.com)
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.
Try to contact the seller, and / or ask you money back if possible.
You must contact the seller (hopefully it is the previous owner).
Each Apple device is linked/associated with an Apple ID of the person who did the setup.
Activation Lock prevents anyone who is not the owner from using this iMac.
To unlock the iMac, you need the Apple ID and password of the previous owner, that were used during set up.
So have to contact the previous owner.
The previous owner has to read -> What to do before you sell, give away, or trade in your Mac
What to do before you sell, give away, or trade in your Mac - Apple Support
Then the previous owner has to remove the iMac from his account, see this Apple article:
Check your Apple ID device list to see where you're signed in
Check your Apple ID device list to see where you're signed in - Apple Support
Then you can sign in with your Apple ID.
See the following Apple articles: macOS -> Activation Lock for Mac
Activation Lock for Mac - Apple Support
⤵️
How to disable Activation Lock
To disable Activation Lock, turn off Find My:
If you don't have access to your Mac, use a web browser on another device to remove Activation Lock.
If your previously owned Mac shows an Activation Lock window that asks for someone else's Apple ID, the previous owner may need to remove Activation Lock for you.
You can also contact Apple support for help, -> Get Support (apple.com)
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.
Try to contact the seller, and / or ask you money back if possible.
Help with AppleID
