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My Face ID stops working as it’s saying it detected a problem with the true depth camera. I need assistance to have this remedied. Thanks

Face ID stop working

Posted on Aug 7, 2022 7:10 AM

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Question marked as Top-ranking reply

Posted on Aug 7, 2022 7:25 AM


If you receive an alert that FaceID is disabled on your iPhone or iPad Pro


It can occur that you will receive the following message on your iPhone or iPad Pro : " A problem was detected with the true depth camera, FaceID is disabled"

When you're getting this error message, Make sure that you're iPhone or iPad Pro is running the latest version of iOS or iPadOS. If your device is running the latest iOS or iPadOS and you're still getting this message and FaceID is not working:  contact Apple Support to get your device serviced.


2 replies
Question marked as Top-ranking reply

Aug 7, 2022 7:25 AM in response to rudolph292


If you receive an alert that FaceID is disabled on your iPhone or iPad Pro


It can occur that you will receive the following message on your iPhone or iPad Pro : " A problem was detected with the true depth camera, FaceID is disabled"

When you're getting this error message, Make sure that you're iPhone or iPad Pro is running the latest version of iOS or iPadOS. If your device is running the latest iOS or iPadOS and you're still getting this message and FaceID is not working:  contact Apple Support to get your device serviced.


Aug 7, 2022 7:16 AM in response to rudolph292

If the issue persists (after performing the steps provided in the support article that led you here), contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

My Face ID stops working as it’s saying it detected a problem with the true depth camera. I need assistance to have this remedied. Thanks

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