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Why is mac photos still looking up location info after several days

Location is showing on iPhone photos but Mac recent photos say looking up location, even after several days

MacBook Pro 13″, macOS 10.15

Posted on Aug 8, 2022 1:46 AM

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Question marked as Top-ranking reply

Posted on Aug 8, 2022 3:36 AM

Hi

Are you running any third party firewall or other security software? If so try disabling it.


If not, then try restarting your mac in safe mode and then trying.

Then restart normally, and try again.


Safe mode will clear temporary files and caches, and sometimes fixes odd glitches such as this.

Start up your Mac in safe mode – Apple Support (UK)



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Question marked as Top-ranking reply

Aug 8, 2022 3:36 AM in response to wraighty

Hi

Are you running any third party firewall or other security software? If so try disabling it.


If not, then try restarting your mac in safe mode and then trying.

Then restart normally, and try again.


Safe mode will clear temporary files and caches, and sometimes fixes odd glitches such as this.

Start up your Mac in safe mode – Apple Support (UK)



Aug 8, 2022 4:27 AM in response to wraighty

As a test - try creating a new empty library. Import some photos. Can it look up the locations?


Also try creating a new user account, and try with the library in that account.


This will identify if the problem is system wide, or just associated with a particular library or account.


I'm assuming the Mac has a good internet connection. Where is the library stored? if on an external drive, what is the format?

Why is mac photos still looking up location info after several days

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