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Iphone locked by apple id

dear apple company,

i am facing a problem unlocking my phone after a software update ,it requested the apple id of the owner, i took the phone from my friend who forgot his own appleid , what should i do to open it and reuse my phone . I have its serial number . Please i need some help here . My sincerity thanks for you

iPhone X, iOS 14

Posted on Aug 14, 2022 12:05 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 14, 2022 12:14 PM

Unfortunately your friend apparently failed to properly prepare the phone before transferring it to you. Those steps are itemized here:


What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


Until he/she petforms the steps cited in the following article, the phone will remain non-functional for you.


How to remove Activation Lock - Apple Support





2 replies
Question marked as Top-ranking reply

Aug 14, 2022 12:14 PM in response to georgesmrad

Unfortunately your friend apparently failed to properly prepare the phone before transferring it to you. Those steps are itemized here:


What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


Until he/she petforms the steps cited in the following article, the phone will remain non-functional for you.


How to remove Activation Lock - Apple Support





Iphone locked by apple id

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