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AirPrint problem

Since last update on 8/18/22 both my iPad & iPhone no longer can find my cannon MX922 printer, what happened. All I get is a spinning wheel. Nothing has changed regarding my Wi-Fi all are on the same network.

Help please.

iPad Air, iOS 12

Posted on Aug 23, 2022 12:42 PM

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Question marked as Top-ranking reply

Posted on Aug 23, 2022 1:03 PM

Hi,


The Canon MX922 is an AirPrint printer.

About AirPrint - Apple Support

Use AirPrint to print from your iPhone, iPad, or iPod touch - Apple Support


In case of a problem with AirPrint discovery for one or more devices, and if all settings are OK, you may want to try the following full procedure:

Power off the Wi-Fi router, the printer, the iPhone, the iPad, and all other devices/computers. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the iPhone and the iPad. Finally, power on all other devices/computers.

2 replies
Question marked as Top-ranking reply

Aug 23, 2022 1:03 PM in response to Nan8523

Hi,


The Canon MX922 is an AirPrint printer.

About AirPrint - Apple Support

Use AirPrint to print from your iPhone, iPad, or iPod touch - Apple Support


In case of a problem with AirPrint discovery for one or more devices, and if all settings are OK, you may want to try the following full procedure:

Power off the Wi-Fi router, the printer, the iPhone, the iPad, and all other devices/computers. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the iPhone and the iPad. Finally, power on all other devices/computers.

Aug 23, 2022 2:39 PM in response to Nan8523

If set-up correctly, should you continue to experience difficulties, your WiFi Router may be unexpectedly failing to pass Apple Bonjour traffic on you local network - or your WiFi Router or Network Switch may be blocking this device discovery protocol.


The Apple Bonjour protocol uses mDNS (Multicast DNS) UDP port 5353.


You may find that restart of your network components will resolve the problem. You’ll need to restart your network devices in the correct order. Assuming that you WiFi Router provides DNS services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:


  • WiFi Router
  • Upstream wired Network Switch(es)
  • WiFi Access Points / Network Extenders
  • Other fixed infrastructure devices - such as Printers
  • Client devices


Restarting your iPad, after restarting other devices in the correct sequence, is most simply achieved by a forced-restart of the iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If you continue to have difficulties, check to see if your iPad is using the new WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address


The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can interfere with anticipated operation of other devices, such as AirPrint. In such circumstances, you may need to disable this feature - and can be enabled or disabled for each individual network.


Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support

AirPrint problem

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