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Level 1

5 points

iOS

Got a new iPhone. Got to software update and it’s stuck on preparing update. Any ideas?

iPhone 12

Posted on Aug 29, 2022 2:32 PM

Top-ranking reply

Level 10

209,067 points

Posted on Aug 29, 2022 4:43 PM

Check if this helps, see the following Apple articles:

Update your iPhone, iPad, or iPod touch

If your iPhone, iPad or iPod touch won’t update

You can do the update via PC, see this Apple article: Update software on iPhone, iPad or iPod touch in iTunes on PC

If you have a Mac see this Apple article: Update your iPhone, iPad, or iPod touch with the Finder

You need about 6 GB device storage and good Service & Wi-Fi.

If they are On, turn Off Hotspot & VPN.

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