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General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

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Level 1

4 points

AirPods keep disconnecting and the sound is low

they keep on disconnecting and no sound and when there is sound is very low

[Re-Titled by Moderator]

Posted on Aug 31, 2022 6:15 PM

Top-ranking reply

Level 3

654 points

Posted on Aug 31, 2022 6:34 PM

Hi,

You can try resetting your AirPods by following the instructions here: https://youtu.be/1bZBzysLuEw
Have the AirPods come into contact with water or high amounts of dust and dirt? This may be the cause of the low sound issue. If the AirPods look dirty, try cleaning them by following the instructions here: How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support
For more information, visit: If your AirPods won't connect - Apple Support

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