purple vertical line
My macbook pro has a vertical purple line. Has anyone had this before?
MacBook Pro 15″, macOS 10.15
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Jenalberti Said:
"purple vertical line: My macbook pro has a vertical purple line. Has anyone had this before?"
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Troubleshooting a Vertical on a Mac:
I. Start with a Screenshot:
What happens when you take a screenshot? Do you still see this error, when view in (i.e. in the Photos app)? If so, then it is an issue with the iPadOS, if not, then it is a hardware issue, and you should get this serviced. Go Here: Take a Screenshot on your Mac - Apple Support
II. Get this Serviced:
If this is not shown in a screenshot, then get this serviced. You have a one-year, out-of-the-box, limited-warranty with this. So, see if it can be fixed, and if it would be of no cost to you (if found to be faulty device).
A. To Set Up a Genius Bar Appointment:
Set up a Genius Bar Appointment (GBA) at your local Apple Store.
- Siart here: Genius Bar Reservation and Apple Support Options - Apple
- Scroll down to the Bottom of the page
- Click the Get hardware help button
- Proceed from there as necessary.
B. What to Bring:
Important: Bring some notes, your original proof of purchase, and create a backup prior to bringing it in. Though not required, bring the power adapter along, in case theirs does not work. See More here: Get your iPhone, iPad, or iPod touch Ready for Service - Apple Support