You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

The “command” and “R“ button being held down when the “?” through the folder flashes, isn’t bringing me to the Utility Disk menu! Help?

MacBook Air

Posted on Sep 2, 2022 10:12 PM

Top-ranking reply

Level 10

91,801 points

Posted on Sep 3, 2022 3:00 AM

A folder with a flashing question mark means that your startup disk is no longer available or doesn't contain a working Mac operating system.

If the question mark is persistent, and your Mac does not start up normally:

Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
Every Mac has a power button. On notebook computers that have Touch ID, press and hold Touch ID.
Use Disk Utility to repair your startup disk. Follow the steps for a Mac with an Intel processor.
If Disk Utility found no errors or repaired all errors, reinstall macOS.
If you still need help, please contact Apple Support.

View in context

Similar questions