Why can’t I update my software

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Level 1

4 points

I have an iPhone 6s and I would like to update the software but it does not allow me too.

Posted on Sep 6, 2022 9:54 AM

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Answer 1

Top-ranking reply

Community+ 2024

Level 10

205,093 points

Why not? What happens when you try? Do you get an error? If so what does it say?

Are you sure its a 6s and not just a regular 6?

An iPhone 6 cannot update beyond iOS 12.5.6. That is the most current version its hardware can support.

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Answer 2

On your iPhone go to Settings->General->Software Update.

What shows up when you go there?

The support document tells you to do exactly that. It's not a link to download the update. It's a link to instructions.

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Answer 3

Level 1

4 points

It doesn’t give me the option to update the software. It just gives me the link to apple support. It’s a 6s

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