Can’t sign in Apple TV iCloud

Hi PatriciaOmara,

Are you having trouble signing in to the Apple TV app with your Apple ID? If so, make sure you're following these steps: Get started

Sign in to the Apple TV app

1. Open the Apple TV app on your smart TV or streaming device.

2. Navigate to Settings.

3. Select Accounts, then select Sign In.

4. Follow the onscreen instructions to do either of the following: 

• Sign in using an iPhone, iPad, or iPod touch (iOS 11 or later), or an Android device that supports QR scanning: Use your camera to scan the QR code that appears onscreen, then follow the instructions on your device to sign in.

• Sign in manually: Select “Sign in manually,” then follow the onscreen instructions to enter your Apple ID.

If you're seeing an alert that says your Apple ID password is incorrect, you can reset it with these steps: If you forgot your Apple ID password - Apple Support

Reset your Apple ID password on your iPhone or other trusted Apple device

1. Go to Settings.

2. Tap your name > Password & Security > Change Password.

3. Follow the onscreen instructions to reset your password.

Check the article for steps if you're different device.

If you need more help, reply to this message.

Best regards.