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Airpods Pro not playing beginning of song and glitching

Hi, I recently got Airpods pro, but I have a really annoying problem with them. Most of time when I'm playing a song on Apple Music, the beginning of the song (~15 seconds) don't play. Once the song actually starts coming out of the Airpods, there's a crackling, glitchy, or broken up sound which then leads to the song playing as usual. Also, I 've been have an issue where sometimes the Airpods would straight up disconnect from my phone when I lock it and start listening to music! Lastly, sometimes when I press my volume button, from the button press to the audio level actually changing can be a 10-15 second delay and sometimes even when I try to unlock my phone, the screen just goes black and doesn't respond for 10-15 seconds. I don't know if this is because of me using my old iPhone 7 or something else but I have the latest version of IOS 15 and more than 5gb of extra storage.

iPhone 7, iOS 15

Posted on Sep 12, 2022 9:58 PM

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Sep 15, 2022 1:03 PM in response to BruhtishGuy

Hey there, BruhtishGuy,


We can make a few recommendations that are targeted to troubleshooting issues with your AirPods Pro. The steps below will guide you through addressing audio and connectivity issues:


  1. If you use your AirPods Pro with an iPhone, make sure you have the latest iOS software installed on it: This will ensure the AirPods Pro also have the latest firmware.
  2. Make sure the AirPods Pro are clean: How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support
  3. Use the steps in If your AirPods won't connect - Apple Support to troubleshoot any connectivity issues.
  4. Reset your AirPods Pro: Then set them up again:


If the issue continues after that, your AirPods Pro may be effected by the issue described here: AirPods Pro Service Program for Sound Issues - Apple Support. To confirm this, and get guidance moving forward, you'll want to speak with Apple Support directly. They will have access to the necessary tools and resources to further assist. You can reach them here: Get Support.


Cheers!

Airpods Pro not playing beginning of song and glitching

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