You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Susanneah Author

Level 1

8 points

Re how does Apple Care Plus/AIG work?

Re Apple Care Plus/AIG - my monthly subscription payments are locked in, and I've paid them $250Aud + to receive my replacement phone - but after 3 WEEKS since my claim was approved, NO 'tracking number' email from either AIG or Apple has shown up. So I don't get a replacement iPhone?

Plus, Apple has now cancelled my first device Serial Number, and in the process has changed their/AIG's case number 3 times! Plus, they both now state a totally unknown phone contact for me.

iPhone 11, iOS 15

Posted on Sep 15, 2022 9:59 PM

Top-ranking reply

babowa

Level 9

78,405 points

Posted on Sep 15, 2022 10:41 PM

We are all other users here and are unable to help - you need to work with Apple and the insurance company.

View in context

Re how does Apple Care Plus/AIG work?

Similar questions