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naledi132 Author

Level 1

4 points

struggling to restart or access apps. The phone is frozen

Posted on Sep 19, 2022 4:52 AM

Top-ranking reply

ProustGiulio

Level 10

208,596 points

Posted on Sep 19, 2022 5:00 AM

If you already tried (to no avail) ALL the steps provided in the support article that led you here, contact Apple Support directly, using this link:--> Get Support or make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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struggling to restart or access apps. The phone is frozen

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