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Losing files on iCloud

I have a number of files that seem to have disappeared from iCloud. I initially couldn’t remember if I just moved them as I found some on OneDrive, however recently a Numbers document had vanished from my iCloud Drive and had to replace it (thankfully from a OneDrive backup) however I’ve just gone to edit the same file on iCloud only a week later and the file has disappeared from iCloud once again. I had last edited on my iPad and couldn’t see it anywhere. It wasn’t in recently deleted and wasn’t in the recovery option on iCloud website.


Can anyone help? Looking through my other iCloud documents I’ve noticed a few files missing while the folder structure all remains in place. It’s a good job most of my documents are stored on One Drive these days otherwise I may have lost more.

Posted on Oct 3, 2022 3:42 PM

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Oct 5, 2022 10:11 AM in response to Mike9586

Hello Mike9586,


Being able to locate your missing files is important. In addition to checking the Recently Deleted folder, have you checked other folders in the Files app on your iPad? If not, you can follow the steps below to browse your other folders.


  1. "On your iPhone, iPad, or iPod touch, open the Files app. Don't see the blue Files app icon on your Home Screen? Just swipe down, then search for the Files app.
  2. In the Files app, search or browse for the file that you want."


Use the Files app on your iPhone, iPad, or iPod touch


If you've followed those steps already or you're unable to locate the missing documents, you'll want to reach out to Apple next. This will allow them to complete additional steps with to help locate those files. You can find their contact details via the link below.


Contact - Official Apple Support


Take care!



Losing files on iCloud

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