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Mail Freezes

Dear Forum



MacBook Pro (16-inch, 2021),Monterey 32gbs, 12.6, months old.


Mail freezes. sometimes comes back, often not. Any ideas?

MacBook Pro

Posted on Oct 5, 2022 11:34 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 5, 2022 1:43 PM

1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


6 - If after performing each of the above steps in the order that have been presents and still have issues - please advise for possible further assistance.

3 replies
Question marked as Top-ranking reply

Oct 5, 2022 1:43 PM in response to mumbles2701

1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


6 - If after performing each of the above steps in the order that have been presents and still have issues - please advise for possible further assistance.

Oct 18, 2022 5:08 AM in response to mumbles2701

Safe Booting the computer may have just put things right again. The extent of " Right Again " appears to have work though.


Though, Safe Boot generally would not cause Apple Mail Application to re-index the mail boxes.


Safe Boot would eliminate Third Party Applications from loading and does other tasks as perviously outlined.


see below - " Rebuild "




Oct 18, 2022 5:00 AM in response to PRP_53

i did the Safe Mode boot and 1st time, Safe Boot booted fine, email was fine, so i opened back on a proper boot and Mail still froze.


Booted several times to Safe Boot and after 3rd time, and then a standard Boot, all has now been ok.


I wonder if the 3rd time, as i left it for a long time on Safe Boot, would it have had time to index all Mail, or something like that?

Mail Freezes

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