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moslem1378 Author

Level 1

4 points

iPhone locked

Hello

I reset my iPhone but now it's asking me for my old Apple ID password that I haven't used in a long time. I don't know it and I can't recover the password. How should I fix my iPhone?

iPhone 6, iOS 12

Posted on Oct 8, 2022 10:34 PM

Top-ranking reply

Eric Root

Level 10

684,615 points

Posted on Oct 9, 2022 10:50 AM

If you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.

Request additional support for unlocking your device. -

You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.

Genius Bar Reservation and Apple Support Options - Apple. -

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iPhone locked

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