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F1 Info Solutions, Jaipur is refusing to provide me with service because of servicing done by Unicorn Info Solutions, Gurugram. AppleCare is also not helping me further in this case, and the errors which led to abnormal configuration of Mac and warranty repair were from the side of AppleCare and AASP only. Is there anybody or anywhere I can reach out to, other than AppleCare and AASP?
MacBook Pro 15″, macOS 12.4
If the servicing was done by a non-authorized service location, Apple may refuse service.
You can contact Apple Support with the options below-
If the servicing was done by a non-authorized service location, Apple may refuse service.
You can contact Apple Support with the options below-
Ah, I see. The only contact options (besides mailing a letter) Apple provides are listed below-
Hi,
It's nonsense Apple Authorized Service Providers refuse to service your MacBook Pro with AppleCare.
You'd better contact Apple Support directly or visit your local retail AppleStore, Genius Bar with your MacBook Pro if it exists.
Genius Bar Reservation and Apple Support Options - Apple
The address for Apple India is as follows (see babowa's post for the US corporate address)-
19th Floor, Concorde Tower C,
UB City, No.24, Vittal Mallya Road,
Bangalore 560001, India.
Hello Kaz-K, thank you for answering. So there is no Genius Bar or Apple Store here in India. We only have AASPs for selling Apple Products (Unicorn, Imagine, Accord, etc.) and service centers (Tresor, F1 InfoSolutions, Unicorn, etc.)... The most I can reach is Customer Relations Team at Apple Support and they, too, have refused to help further. My issues have been going on for more than 2 months. Isn't there any channel through which I can reach out to Apple directly?
Hello, ___Bubba___. My device got serviced under AppleCare Protection Plan from an Apple Authorised Service Provider. I am looking out for a channel directly to Apple other than Apple Support or the AASP stores and service centers.
You will want to contact Apple corporate from the links provided by @___Bubba___.
Have you tried getting Unicorn Info Systems to fix the Mac again or if they made mistakes with the repair to have them correct those mistakes? Speak politely to a manager if necessary (at both AASPs) to explain the situation since many times the public facing techs may not have any authority to make repair exceptions. Plus if mistakes were made with a repair, the manager may not be aware of any problems with their employees.
Unfortunately I have seen a few other posts on these forums about very poor service from AASPs in India including posts about being unable to receive service for various reasons. If you cannot get Apple corporate to help you, then you should contact a lawyer or local government representative to see what options you have available.
If you do succeed in getting service, then please update this thread so it may help others in a similar position.
Good luck.
Hello. So @___Bubba___ and HWTech, I will see what other options I have and if there is anything more or any escalation, I will surely update this thread. Thank you! @___Bubba___ can you please help me with how can I write a letter to Apple? I currently live in India.
hello, so this week I spent with apple technical team, the customer relations team and the AASP internal team as well. They created an exception case for me and provided me with a window of 7 days where I dealt with the AASP team. They have collected my device for servicing as I reported my problems and issues within the warranty period and they have gotten my case resolved... I will update here when my issue is resolved! Thank you for your assurance and help you provided. I was really distressed during this time period.
Hello people. After years and months of going to and fro, finally I got my Mac serviced! They generated a code through which I could email servicing under warranty for a limited time window and I got it done. Thank you very much @___bubba___ and @Babowa for your presence and support. You are awesome!
Here is their corporate address in the US:
Thank you very much for sharing this. I will see forward and let you know if there is anything more.
You're very welcome- good luck, and I look forward to an update.
You’re welcome- I’m glad to hear it!
That's great! Glad I could help.
AASP and AppleCare are refusing to service my Mac
