iPhone 14 Pro Issues

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iPhone 14 Pro Issues

Experiencing 2 different issues:

(1) Occasionally I’ll wake up and see my phone with zero service (when I usually have 5G) and my wifi will say it’s not connected to the internet. A quick restart resolves the issue, but why is that happening almost regularly?

(2) Ever since I upgraded to the 14 Pro I have had some issues with my carrier (Verizon). The most frustrating issue is that I cannot sent standard SMS messages to some group chats I was in before I upgraded. iMessage works fine and when I send a text to my work phone (Google Pixel) it works as well. But I can’t send any messages to some of the group chats I am in. Does anyone know why?

Steps I’ve taken: Ensured the messaging settings are correct. Been to Apple and completely reset the phone and started from scratch. Verizon switched the eSIM a week after I got it. Been through all of Verizon’s/Apple’s troubleshooting over the phone.

Posted on Oct 19, 2022 7:31 AM

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Answer 1

UTBadger

Community Specialist

Oct 21, 2022 10:51 AM in response to JLaps

Hey JLaps,

We can help with your concerns with SMS and data connectivity. To get started, if you're ever noticing no service or inability to connect to Wi-Fi, check to be sure you're not in Airplane mode or that Wi-Fi and Cellular are disabled in your Settings or Control Center. Sounds like restarting is helping since it's refreshing these things, thought it may not be necessary, so try those steps first. The following resources are also best equipped to assist with both behaviors you've described:

If your iPhone, iPad, or iPod touch won't connect to a Wi-Fi network - Apple Support

If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support

Next, if you're having issues sending some SMS messages, this is a carrier issue, not an Apple issue and will need to be addressed by them.

We hope this information helps out and at least gets you on a path to resolution.

Take care!

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iPhone 14 Pro Issues

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