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Level 1

4 points

I dropped my phone in water and the Face ID won’t work anymore

What do I do when I drop my phone in the water and the Face ID immediately stops working?

iPhone 11, iOS 15

Posted on Nov 3, 2022 7:36 PM

Top-ranking reply

Level 9

56,115 points

Posted on Nov 3, 2022 7:42 PM

Read ▶︎ Water Damage (not covered by standard warranty). 💦

AppleCare+ can help.

Turning on a wet machine can cause more damage and increase the cost of repair. ⚠️

Based on your situation, I recommend service.

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Click ▶︎ Check Repair Status. 🔧

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