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No access to Apple ID used to set up iPhone

Don’t have access or even remember the trusted # I had when this phone was first set up


[Re-Titled by Moderator]

iPhone 12

Posted on Nov 8, 2022 10:13 AM

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Question marked as Top-ranking reply

Posted on Nov 8, 2022 10:58 AM

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   

1 reply
Question marked as Top-ranking reply

Nov 8, 2022 10:58 AM in response to Oconnell34

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   

No access to Apple ID used to set up iPhone

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