AirPods Pro firmware update difficulty...again

Hello tde1,

I just updated my AirPods Pro (2nd Generation) to the latest firmware (5B58), so here is what you should try.

First make sure that your device is updated to the latest OS: for Mac (macOS Ventura 13.0.1) and for iPhone and iPad (iOS 16.1.1).

Then, connect your AirPods Pro with your Mac laptop with the Thunderbolt charging cable that came with them, or place them within 1"-2" from your iPhone with Bluetooth on and your AirPods Pro connected.

Leave your AirPods Pro connected to your device for approximately 30 minutes.

After this, you can check to see if your AirPods Pro (2nd Generation) are up-to-date by following some simple steps:

About firmware updates for AirPods - Apple Support

If your AirPods Pro still do not show up as connected to Firmware version 5B58, then I would suggest contacting Apple Support directly at this link:

Apple Support

I hope this helps. Have a nice day.

Hello tde1,

Okay,

So I would now suggest shutting down your device (preferably your MacBook Pro).

Keep your AirPods connected to your MacBook Pro with their power cable.

Restart it in "Safe Mode" by holding down on the power/Touch ID button until it says "Loading startup options..." Then you should see your Macintosh startup disk and Service. While holding on your shift key, click underneath your Macintosh startup disk where it will say, "Continue in Safe Mode". You will probably need to log in twice to your account. Here is what Safe Mode helps with (Note: an Apple Professional instructed me to take this step when I was unable to connect my AirPods Pro to Find My, as it usually diagnosis the problem):

How to use safe mode on your Mac - Apple Support

When you have finished trying all the "methods" for updating your AirPods Pro, then restart your computer to exit Safe Mode.

I'm sorry you are still having problems with this. Once again, if this doesn't help, then you should probably just contact Apple directly.

Have a nice day.

Hello tde1,

Sorry that you are still having trouble with your AirPods. And yes, please let me know what solution Apple finds because some people have also had trouble connecting their AirPods to Find My, etc.

Have a nice day.

Hello tde1,

I'm glad to know that Apple is taking care of the problem. From your story, it seems like you just received a bad pair of AirPods, but maybe they really will be able to fix them, otherwise, like you said, you will just get a brand new pair.

Have a nice day!