You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

FaceTime and iMessage log in

Can’t log in to FaceTime or iMessage server from iPad. I have researched this issue and tried to follow all the remedies proposed by apple and online to no success. This came about suddenly when answering a FaceTime call after years of use without a problem. Never had a requirement to log in before. I have done a full reset and restore on the iPad. I have updated iOS twice, latest to iOS 16. Still no joy. Coul it be a hardware isssue?

iPad, iPadOS 16

Posted on Nov 12, 2022 3:04 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 12, 2022 3:47 AM

Perhaps you haven’t found this Apple Support page - that describes the necessary steps to resolve issues with iMessage and FaceTime:

If you can’t turn on or sign in to iMessage or FaceTime - Apple Support


If you continue to experience difficulties, you might be well advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assist:

Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Top-ranking reply

Nov 12, 2022 3:47 AM in response to 4number

Perhaps you haven’t found this Apple Support page - that describes the necessary steps to resolve issues with iMessage and FaceTime:

If you can’t turn on or sign in to iMessage or FaceTime - Apple Support


If you continue to experience difficulties, you might be well advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assist:

Genius Bar Reservation and Apple Support Options - Apple

FaceTime and iMessage log in

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.