br-ugh wrote:
• For some reason, my built-in keyboard and trackpad suddenly stopped working. I can only use external keyboard and mouse. I had not upgraded my Monterey software or installed any new apps, but something happened to make my keyboard and mouse unresponsive; only the Power button works. When I updated Monterey to the latest iteration, they worked for a few hours then became unresponsive again. Only my external keyboard and mouse work now. I've tried a number of methods, but none have worked. Any suggestions?
I've tried:
Booted in Safe Mode (still unresponsive)
• Reinstalled Monterey
• Ran first aid on all the disks
• Reset PRAM/SMC
• Confirmed Slow Keys turned off
Sounds like a hardware issue— those are best servered over the counter.
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"
Genius Bar Reservation and Apple Support Options - Apple
Outside the USA
Contact Apple for support and service - Apple Support
Check your coverage
https://support.apple.com/my-support
You do not say what exact mac..(?) some older Macs (2015?) have known failures with the trackpad cable— so relatively easy fix there.
see vintage and obsolete:
Obtaining service for your Apple product after an expired warranty - Apple Support
Obtaining service for your Apple product after an expired ...
most any computer repair shop that work on Macs maybe an option.
Learn how to get your Mac fixed and how much it will cost. Mac Repair Service Mac Repair & Service - Apple Support
Get your Mac ready for service - Apple Support Get your Mac ready for service - Apple Support
