Prime app on Apple TV - failed to generate code to register device

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Level 1

6 points

Prime app on Apple TV - failed to generate code to register device

I recently had to delete and re-install the Prime Video app on my Apple TV 4K (the app had crashed and would only display a black screen) and haven't been able to log back in since. Every time I navigate to Sign In from within the Prime app (to register the device on my account), I get an error message saying "Failed to generate code", and the QR code is greyed out. I've used the "get a new code" button many times but I keep getting the same "failed to generate code" error.

I spoke to both Amazon and Apple support and have confirmed that it's an issue on the Apple side, but Apple Support could only suggest taking my hardware in to the store, even though everything else on my Apple TV works fine.

Has anyone encountered this issue and found a way around it?

Apple TV 4K, tvOS 16

Posted on Nov 14, 2022 1:24 PM

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Answer 1

Top-ranking reply

Karstengp

Level 1

4 points

Dec 6, 2022 1:20 PM in response to firebird6

Not sure if this helps anyone but my solution was removing any web filters I had setup on my router. It was blocking the traffic that generates the code.

If you don’t have filters make sure your DNS is going to a unfiltered source. I’m using Google’s service 8.8.8.8

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Answer 2

Nov 17, 2022 8:25 PM in response to firebird6

Same issue with my tv. But I don’t have an Apple TV. Just a smart tv. Thinking you’re getting the run around with finger pointing. I believe this is an Amazon issue (across many different tvs) not specific to Apple. They need to figure this out and fix asap or they’re going to start loosing customers.

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Answer 3

Nov 15, 2022 4:47 AM in response to firebird6

I have the same issue. Tried everything including restarting , re - installing. Nothing works

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Answer 4

Nov 16, 2022 2:00 AM in response to firebird6

Now that you mention it, I remembered having trouble with the prime app crashing on my AppleTV 4K and also my Mother’s Amazon firestick. In fact, I forgot all about it and just downloaded the prime app on my AppleTV. It was just a few days ago. Thanks for the reminder.

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