Apple Music - 'not signed in'

Question

Apple Music - 'not signed in'

I use Apple Music on my iPhone and PowerBook. On the powerbook, nearly every time I open iTunes and try and play a track, it tells me I'm not signed in, even when 'View My Account' and 'Sign Out...' are displayed in Account menu. I can sign out and sign in again, although this often seems to result in a lag while the app recognises my library again. But the question is, why does this keep happening? I see a lot of people reporting this, it seems a really basic authentication error for a core Apple service.

Powerbook

Posted on Nov 14, 2022 1:52 PM

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Answer 1

TammyW_03

Community Specialist

Nov 16, 2022 10:30 AM in response to jonathanshearman

Hey jonathanshearman,

Start with deauthorizing your Mac and authorizing it again to see if refreshing those settings help:

How to authorize or deauthorize your Mac

1. Open the Apple Music app or Apple TV app. In the menu bar, choose Account and make sure that you're signed in with your Apple ID.

2. Choose Account > Authorizations, then choose Authorize This Computer or Deauthorize This Computer.

3. Sign in with your Apple ID and password. Forgot your Apple ID?

4. Click Authorize or Deauthorize.

If that doesn't help, let us know more to narrow this down and resolve it:

Since menu options can vary, which exact macOS version is installed? To find out select the Apple menu > About This Mac.
To help rule out a network issue, does this happen on a different Wi-Fi network?

Take care!

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