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Video problem on Safari with New MacBook Air

After 3 weeks of use suddenly my new MacBook Air, when accessing Prime Video through Safari will not play a trailer or movie. Any solutions?


MacBook Air

Posted on Nov 19, 2022 6:07 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 19, 2022 6:11 AM

Hello!


First, I'd recommend you Clear cookies in Safari on Mac.

  1. In the Safari app on your Mac, choose Safari > Settings, then click Privacy.
  2. Click Manage Website Data.
  3. Click Remove All.


Now, try Prime Video again.


Do you by chance have any VPNs or anti-virus apps installed on your Mac?


Does Prime Video work properly within the Prime Video app from the Mac App Store?

Amazon Prime Video on the App Store


Jack

Similar questions

1 reply
Question marked as Top-ranking reply

Nov 19, 2022 6:11 AM in response to eboms

Hello!


First, I'd recommend you Clear cookies in Safari on Mac.

  1. In the Safari app on your Mac, choose Safari > Settings, then click Privacy.
  2. Click Manage Website Data.
  3. Click Remove All.


Now, try Prime Video again.


Do you by chance have any VPNs or anti-virus apps installed on your Mac?


Does Prime Video work properly within the Prime Video app from the Mac App Store?

Amazon Prime Video on the App Store


Jack

Video problem on Safari with New MacBook Air

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