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Problem with iTunes and downloading apps

Can’t purchase anything it’s blocked or something weird with my account

Posted on Nov 19, 2022 5:53 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 20, 2022 7:09 AM

if you have a problem with your payment method on your account, to resolve the problem you need to check ⤵️

1.

If you can't make purchases or update apps, including free apps, you need to update your payment method or add a new one

  • If you want to change your card, add first the new card, then remove the old one.
  • or if you use your Apple ID balance, set your Apple ID balance as your default payment.


2.

If your payment method is declined in the App Store or iTunes Store, see -> 

If your payment method is declined in the App Store or iTunes Store - Apple Support

Scroll to:

  • How to complete your purchase if a payment failed or was declined
  • If you still can't make a purchase
  • Still need help? Contact Apple Support.


3.

If your Apple ID is locked or disabled

If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support


4.

If you see a message that says "Your account has been disabled in the App Store and iTunes", there is a problem with your payment method on your account, to resolve the problem you need help from Apple support,  click -> contact Apple Support for help.


Click here for more support and assistance.

 



3 replies
Question marked as Top-ranking reply

Nov 20, 2022 7:09 AM in response to leandrito80

if you have a problem with your payment method on your account, to resolve the problem you need to check ⤵️

1.

If you can't make purchases or update apps, including free apps, you need to update your payment method or add a new one

  • If you want to change your card, add first the new card, then remove the old one.
  • or if you use your Apple ID balance, set your Apple ID balance as your default payment.


2.

If your payment method is declined in the App Store or iTunes Store, see -> 

If your payment method is declined in the App Store or iTunes Store - Apple Support

Scroll to:

  • How to complete your purchase if a payment failed or was declined
  • If you still can't make a purchase
  • Still need help? Contact Apple Support.


3.

If your Apple ID is locked or disabled

If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support


4.

If you see a message that says "Your account has been disabled in the App Store and iTunes", there is a problem with your payment method on your account, to resolve the problem you need help from Apple support,  click -> contact Apple Support for help.


Click here for more support and assistance.

 



Problem with iTunes and downloading apps

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