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User1511 Author

Level 1

4 points

App Store disabled

so I’m trying to download an app from the App Store and it keeps telling me that my iTunes and App Store has been disabled

I dont understand why this is happening

iPhone 13 Pro Max, iOS 16

Posted on Nov 21, 2022 1:19 AM

Top-ranking reply

Ingo2711

Level 9

73,407 points

Posted on Nov 21, 2022 1:55 AM

Contact Apple Support about that, only they can help in this situation:

...

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.

...

copied from: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

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App Store disabled

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