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Unauthorised App Store purchases

I have had this happen before many times and had money refunded.


However, I am wanting to know how this is occurring. The amounts are all low for example 7.00, 1.99 ect. They appear in a block of transactions of approximately 10. They all appear as authentic Apple Pay transactions. I don’t buy on the App Store so I know it’s not authentic.


this issue has been going on for years now.


I would like to know who else has had this issue and what the resolution was?


I know it only occurs when I have my CC linked to my Apple ID.

Posted on Nov 29, 2022 6:02 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 29, 2022 6:10 AM

Hello,


The support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article ➞ If you see 'apple.com/bill' on your billing statement - Apple Support If you use Apple Card you may find this document helpful too: 'If you see an Apple Services charge you don't recognize on your Apple Card' ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support


Other possibilities to consider (not all may apply in your situation):

- Unanticipated amounts may be grouped charges ( How apps, content, and subscriptions from Apple are billed - Apple Support ).

- Purchases can be made with your ID if your Apple ID is compromised (what to do ➞ If you think your Apple ID has been compromised - Apple Support ) or somebody else has access to your device (require purchase password ➞ Require a password for App Store and iTunes purchases - Apple Support ).

- If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.

- Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ How apps, content, and subscriptions from Apple are billed - Apple Support ).


If a purchase is listed in your purchase history and you want to ask for a refund, click on this link to "Request a refund for apps or content that you bought from Apple" --> Request a refund for apps or content that you bought from Apple - Apple Support


If a reporting a problem request is unsuccessful or you have another issue you can also try clicking here ➞ Choose your country or region - Official Apple Support Select your country, then a product.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support


This link to 'Subscriptions and Billing' has a different layout of some (but NOT all) of the information provided above --> https://support.apple.com/billing


1 reply
Question marked as Top-ranking reply

Nov 29, 2022 6:10 AM in response to 789user

Hello,


The support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article ➞ If you see 'apple.com/bill' on your billing statement - Apple Support If you use Apple Card you may find this document helpful too: 'If you see an Apple Services charge you don't recognize on your Apple Card' ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support


Other possibilities to consider (not all may apply in your situation):

- Unanticipated amounts may be grouped charges ( How apps, content, and subscriptions from Apple are billed - Apple Support ).

- Purchases can be made with your ID if your Apple ID is compromised (what to do ➞ If you think your Apple ID has been compromised - Apple Support ) or somebody else has access to your device (require purchase password ➞ Require a password for App Store and iTunes purchases - Apple Support ).

- If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.

- Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ How apps, content, and subscriptions from Apple are billed - Apple Support ).


If a purchase is listed in your purchase history and you want to ask for a refund, click on this link to "Request a refund for apps or content that you bought from Apple" --> Request a refund for apps or content that you bought from Apple - Apple Support


If a reporting a problem request is unsuccessful or you have another issue you can also try clicking here ➞ Choose your country or region - Official Apple Support Select your country, then a product.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support


This link to 'Subscriptions and Billing' has a different layout of some (but NOT all) of the information provided above --> https://support.apple.com/billing


Unauthorised App Store purchases

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