You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Icehammer
Icehammer Author
User level: Level 1
8 points

Iphone iTunes Files Transfer to PC not working

My itunes is current.


I am having an issue transferring files from itunes to my PC.


Connect phone

Boot itunes

click on Files

See apps that allow file sharing

Click on app, see folders that contain files and correct folder size listed.


Problem :

None of the folders will open for me and while I am able to drag the folder from the itunes "files" window, dropping it in any windows explorer folder does nothing. There is no file copied, no progress bar, nothing happens. I likewise cannot right click on the folder in itunes to copy or cut. I cannot open any of the folders in any of the apps that allow file sharing to see the files inside. The window is not locking up and it is recognizing my mouse because it will let me rename the folder if I wish.


I've searched for this across the net before posting here and I've not been able to find anyone else having this issue. Somone in another thread suggested it might be a permissions issue with my destination folders but I have investigated that and its not the problem.


Could anyone point me in a direction ? I don't understand why Apple has made this so difficult in 2022.



Posted on Nov 29, 2022 8:36 PM

Reply

Similar questions

1 reply
User profile for user: kamote0628
kamote0628
User level: Community Specialist

Dec 1, 2022 6:33 PM in response to Icehammer

Hi Icehammer, We appreciate you reaching out to us. We understand that you are experiencing issues sharing files between your iPhone and iTunes.


It sounds like you've done some amazing steps to troubleshoot the issue. Have you had the chance to try file sharing on a different computer? If yes, are you experiencing a similar issue?

Have you tried file sharing from a different iPhone to a your PC? If yes, are you experiencing a similar issue? These details can help us further isolate the issue.


In the meantime, let’s check for a software update and make sure that you are running the latest version of iOS.

While it isn't inherently assured that an update will resolve the issue, updating to the latest software version for your device can help isolate potential software issues. 

Kindly secure a backup and update.

How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch



Take care!

Reply

Iphone iTunes Files Transfer to PC not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up