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I got a message saying that my account has been suspended. I tried updating my email and my payment method is still saying that it’s suspended. Please help.
iPhone XR, iOS 16
What kind of "message" exactly?
● If you only see this in an email, a text message, or somebody called you to report this, it is phishing. Do not respond. Forward emails to: reportphishing@apple.com
Then go to the * below.
If you see an Apple ID (account) disabled message, select your situation from one of the cases below. What you need to do depends upon what message you are seeing. (Including exact error messages when you start a topic helps us help you.)
● If you see a message that says "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked", there might be a problem with the payment method that you have on file. Both messages refer you to this link --> If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support which provides a specific link for contacting Apple Support who are the only ones who can resolve this.
● If a message says your Apple ID is locked or disabled "for security reasons"", click here and read what to do --> If your Apple ID is locked or disabled - Apple Support If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services. "You need to reset your password to regain access."
Recover your Apple ID when you can’t reset your password - "If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period." - How to use account recovery when you can’t reset your Apple ID password - Apple Support
If you cannot resolve it yourself, try one of these contact methods:
- Contact Apple for help with Apple ID account security - Contact Apple for help with Apple ID account security - Apple Support
- Click here --> Choose your country or region - Official Apple Support Select your country, then a product.
- Contact Apple for support and service - "See a list of Apple phone numbers around the world." - Contact Apple for support and service - Apple Support
* Since you did respond to it, and if you now think this may have been phishing, note what to do if you think your account has been compromised:
Click on this link "If you think your Apple ID has been compromised" --> https://support.apple.com/HT204145
If you want to see if anyone else has access to your device or accounts, click here --> https://support.apple.com/HT212021
Related materials:
Personal Safety User Guide
Personal Safety User Guide - Apple Support
> open the Table of Contents
A document with general information about security and your Apple ID --> https://support.apple.com/HT201303
Contact Apple for help with Apple ID account security by clicking on this link --> Contact Apple for help with Apple ID account security - Apple Support "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."
What kind of "message" exactly?
● If you only see this in an email, a text message, or somebody called you to report this, it is phishing. Do not respond. Forward emails to: reportphishing@apple.com
Then go to the * below.
If you see an Apple ID (account) disabled message, select your situation from one of the cases below. What you need to do depends upon what message you are seeing. (Including exact error messages when you start a topic helps us help you.)
● If you see a message that says "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked", there might be a problem with the payment method that you have on file. Both messages refer you to this link --> If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support which provides a specific link for contacting Apple Support who are the only ones who can resolve this.
● If a message says your Apple ID is locked or disabled "for security reasons"", click here and read what to do --> If your Apple ID is locked or disabled - Apple Support If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services. "You need to reset your password to regain access."
Recover your Apple ID when you can’t reset your password - "If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period." - How to use account recovery when you can’t reset your Apple ID password - Apple Support
If you cannot resolve it yourself, try one of these contact methods:
- Contact Apple for help with Apple ID account security - Contact Apple for help with Apple ID account security - Apple Support
- Click here --> Choose your country or region - Official Apple Support Select your country, then a product.
- Contact Apple for support and service - "See a list of Apple phone numbers around the world." - Contact Apple for support and service - Apple Support
* Since you did respond to it, and if you now think this may have been phishing, note what to do if you think your account has been compromised:
Click on this link "If you think your Apple ID has been compromised" --> https://support.apple.com/HT204145
If you want to see if anyone else has access to your device or accounts, click here --> https://support.apple.com/HT212021
Related materials:
Personal Safety User Guide
Personal Safety User Guide - Apple Support
> open the Table of Contents
A document with general information about security and your Apple ID --> https://support.apple.com/HT201303
Contact Apple for help with Apple ID account security by clicking on this link --> Contact Apple for help with Apple ID account security - Apple Support "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."
According to: If a message says 'Your account has been disabled in the App Store and iTunes'
Contact Apple Support for help.
If you see a message that says "Your account has been disabled in the App Store and iTunes," contact Apple Support for help.
I got a message saying that my account has been suspended. I have tried updating my email and my payment method and it is still telling me that my account is suspended. Please help.
