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MarinaJanjic Author

Level 1

4 points

Can't download any app

Hi! Why I can not download any app? It says that “payment not completed”

[Re-Titled by Moderator]

iPhone 7, iOS 14

Posted on Dec 6, 2022 6:42 PM

Top-ranking reply

Raicya

Level 10

209,307 points

Posted on Dec 7, 2022 12:55 AM

If you get a message -> Your purchase could not be completed, you need to update your payment method or add a new one.

If you want to change your card, add first the new card, then remove the old one.
or if you use your Apple ID balance, you need to set your Apple ID balance as your default payment.

See also -> Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

Click here for more support and assistance.

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