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Face ID

Hello, Face ID does not work

on Iphone 13pro. The support service said that the guarantee is worldwide, my

device is not yet a year old, when I contacted a service center in my country

they refused me, they said the phone was bought in America. Who had problems

with Face ID and who were denied warranty repairs. Thank you

iPhone 13 Pro, iOS 16

Posted on Dec 6, 2022 8:47 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 6, 2022 10:09 PM

Sorry, but the warranty of an iPhone can be restricted by Apple to the country of purchase, due to the different hardware that might be built in.

That's one downside of purchasing an iPhone outside of the country where it normally is supposed to be used.


...

IMPORTANT RESTRICTION FOR iPHONE, iPAD, APPLE TV and HOMEPOD SERVICE.

Apple may restrict warranty service for iPhone, iPad, Apple TV and HomePod to the country where Apple or its Authorized Distributors originally sold the device.

...

copied from: Apple One (1) Year Limited Warranty


You will have to send or bring it back to the country of purchase yourself, Apple does not ship internationally.

1 reply
Question marked as Top-ranking reply

Dec 6, 2022 10:09 PM in response to Eyvgeniy

Sorry, but the warranty of an iPhone can be restricted by Apple to the country of purchase, due to the different hardware that might be built in.

That's one downside of purchasing an iPhone outside of the country where it normally is supposed to be used.


...

IMPORTANT RESTRICTION FOR iPHONE, iPAD, APPLE TV and HOMEPOD SERVICE.

Apple may restrict warranty service for iPhone, iPad, Apple TV and HomePod to the country where Apple or its Authorized Distributors originally sold the device.

...

copied from: Apple One (1) Year Limited Warranty


You will have to send or bring it back to the country of purchase yourself, Apple does not ship internationally.

Face ID

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