You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I tried holding in the power button but an apple came up and then the computer went back off

How can I repair my macbook pro? It will not start up. When I hold in the power button the apple comes up and then disappears and powers back off.

Posted on Dec 7, 2022 5:31 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 7, 2022 6:20 PM

What is the exact model of your Mac? You can get this information by entering the system serial number here:

Check Your Service and Support Coverage - Apple Support


What version of macOS is being used?


Make sure to disconnect all external devices in case one of them is causing a problem.


Were there any issues before this power on issue occurred? Did you intentionally power off the laptop or did it power off on its own?


Until we get more information, this Apple article is the best I can suggest:

If your Mac doesn't start up all the way - Apple Support


2 replies
Question marked as Top-ranking reply

Dec 7, 2022 6:20 PM in response to vanessadmullen4

What is the exact model of your Mac? You can get this information by entering the system serial number here:

Check Your Service and Support Coverage - Apple Support


What version of macOS is being used?


Make sure to disconnect all external devices in case one of them is causing a problem.


Were there any issues before this power on issue occurred? Did you intentionally power off the laptop or did it power off on its own?


Until we get more information, this Apple article is the best I can suggest:

If your Mac doesn't start up all the way - Apple Support


I tried holding in the power button but an apple came up and then the computer went back off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.