How to restore my Apple TV 4K

If you can’t access the menus, and if you see a warning symbol, that indicates a failure to start up properly. First try a cold restart (disconnect from power for a minute or two). If that doesn’t improve it, then the system software may need to be re-installed externally. Unfortunately, for the 4K model, users can’t do this themselves. Instead, contact Apple Support for assistance.

Restore your Apple TV - Apple Support

If you have an Apple TV 4K

If you see a warning symbol […], contact Apple Support.

Apple TV HD, tvOS 15

That is not a 4K model. Do you have multiple Apple TV boxes?

Apple TV HD can be restored externally by the user using a USB cable and a computer. See link above.

If your unit has a USB-C port on the back, then it is the HD model, and then end users can restore it externally through a computer. See previous link.

If your unit doesn’t have a USB port on the back, then it is a 4K model, and then you should contact Apple Support for assistance about restoring.

Hello ScottNiehaus,

Let's start off by checking the helpful steps in this article which can help with this issue: Reset or restore your Apple TV to its factory settings - Apple Support. Follow this guidance:

"Reset your Apple TV 4K or Apple TV HD

1. On your Apple TV, go to Settings > System > Reset.
2. Choose a reset option:

• Reset: This option is the fastest way to return your Apple TV to factory settings. This option doesn't require an Internet connection.
• Reset and Update: This option returns your Apple TV to its factory settings and installs software updates. This option requires an Internet connection.

1. Keep your Apple TV plugged into power until the Reset process finishes. Then you can set up your Apple TV again."

Let us know if we can help with anything else at all or if this doesn't settle your issue so we can look into this further with you. Thanks and have a fabulous day!