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đź’ˇ Did you know?
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
My Airpods used to connect to my phone. Then all of a sudden I can see them in my devices but they wont connect no matter what I do. I tried all the resets and troubleshooting steps but they fail to connect. What should I do?
[Re-Titled by Moderator]
Hello JAntonios,
Welcome to Apple Support Communities. We'd like to gather some information:
Which AirPods model, and firmware version are you having this issue with? Identify your AirPods About firmware updates for AirPods
This information can help us find the root cause of the issue, so we can provide the next best steps.
To get started, please complete the following steps:
If you can't connect to your iPhone, iPad, or iPod touch
1- Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
2- Put both AirPods in the charging case and make sure that both AirPods are charging.
3- To make sure that Bluetooth is on, go to Settings > Bluetooth.
4- If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
5- Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
6- Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
7- Follow the steps on the screen of your iPhone, iPad, or iPod touch.
8- Test your AirPods. If you still can't connect, reset your AirPods.
Let us know if that helps. Kind regards.
Hello JAntonios,
Welcome to Apple Support Communities. We'd like to gather some information:
Which AirPods model, and firmware version are you having this issue with? Identify your AirPods About firmware updates for AirPods
This information can help us find the root cause of the issue, so we can provide the next best steps.
To get started, please complete the following steps:
If you can't connect to your iPhone, iPad, or iPod touch
1- Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
2- Put both AirPods in the charging case and make sure that both AirPods are charging.
3- To make sure that Bluetooth is on, go to Settings > Bluetooth.
4- If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
5- Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
6- Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
7- Follow the steps on the screen of your iPhone, iPad, or iPod touch.
8- Test your AirPods. If you still can't connect, reset your AirPods.
Let us know if that helps. Kind regards.
My AirPods are failing to connect with my iPhone
