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Level 1

5 points

It says there is a problem with my previous purchase even tho I don’t have a outstanding balance

Posted on Dec 13, 2022 5:42 AM

Top-ranking reply

Level 10

208,965 points

Posted on Dec 13, 2022 5:45 AM

If you have followed all the steps and instructions in Related Article: If a message says 'billing problem with previous purchase' or 'verification required' and if you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK)

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