on Monday I increased my move goal, and my watch started double counting my steps. I know this, because the distance is doubled and the step count is doubled. For example, today my watch reads 7500 steps and my phone reads 4000 steps. So far today I’m closer to the 4000. I recalibrated but nothing has changed. Advice appreciated. Thanks.
Apple Watch
This would be the standard troubleshooting for most strange behaviour like this
First force restart it
i.e. press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo.
If that is no help
Unpair and erase your Apple Watch
and then
If no better you may want to unpair then set up without restoring the backup.
If you've completed that troubleshooting and the issue is still not resolved, Contact Support.
Click here > Contact - Official Apple Support
or phone numbers
Click here > Contact Apple for support and service - Apple Support
This would be the standard troubleshooting for most strange behaviour like this
First force restart it
i.e. press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo.
If that is no help
Unpair and erase your Apple Watch
and then
If no better you may want to unpair then set up without restoring the backup.
If you've completed that troubleshooting and the issue is still not resolved, Contact Support.
Click here > Contact - Official Apple Support
or phone numbers
Click here > Contact Apple for support and service - Apple Support
And the forced restarting or unpairing and re-pairing?
OK if you did first two of those things (plus the recalibrate) then the third thing is to contact Apple Support.
You should first try to recalibrate the watch. Go to "Reset your calibration data" here:
Calibrate your Apple Watch for improved Workout and Activity accuracy - Apple Support
Thanks but already did this (in OP)
oops
Nope. Still double counting distance and steps.
watch double counting steps
