I can't reset my frozen iPhone

xarias1 Said:

"update issue: my phone did the lates update and now the screen is frozen. it won't even let me reset/restart my phone"

-------

Troubleshooting a Frozen iPhone:

Why the issue? System services are likely hung. So, what to try...

Start with a Restart:

Refer to this link: Force Restart iPhone - Apple Support

No Success?

Refer the the following for troubleshooting techniques.

• If the Screen isn’t Working on your iPhone or iPad - Apple Support



• If your iPhone is Stuck on the Apple Logo - Apple Support

• If your iPhone Won't Turn On or is Frozen - Apple Support

• If you Need More Help - iPhone - Apple Support

xarias1 Said:

"update issue: my phone did the lates update and now the screen is frozen. it won't even let me reset/restart my phone"

-------

Update Using a Computer:

Use my User Tip:  Update your iPhone Using a Computer - User Tip

If you call Apple Support, the first thing they will suggest is a Forced Restart, so that might be a good place to begin.

Force restart iPhone - Apple Support

Follow the instructions very carefully.