Active Trader Pro issues on dual monitor off of Mac Mini M1 with 16G memory

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Active Trader Pro issues on dual monitor off of Mac Mini M1 with 16G memory

When dragging the Fidelity ATP window to the second LG display the ATP window freezes. This used to work seemlessly but not now. The ATP window will only function on the 'main' display which currently is a Thunderbolt display. If I change the main display to the LG monitor ATP will run fine but then freezes when dragged to the Thunderbolt display.

ATP will only run on the display that is designated as the 'main display'.

Am running macOS 13.1 currently but the issue started about six months ago.

Have tried deleting and re-downloading ATP but the issue still exists.

Have also tried adjusting the monitor resolution and refresh rate, nothing seems to help. Wondered if anyone else is experiencing this issue.

Will contact Fidelity tech support but checking here first.

Mac mini 2018 or later

Posted on Dec 16, 2022 9:53 AM

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Answer 1

lexOS1

Community Specialist

Dec 19, 2022 9:25 AM in response to fotoz

Hi fotoz,

Thank you for participating in the Apple Support Communities. If you are having issues using an external monitor, here are steps to help:

1. Restart your device to see if the issue is still there: Shut down or restart your Mac - Apple Support

2. Confirm that your device is using the most recent software to rule out the older one: Update macOS on Mac - Apple Support

3. Try the steps here to see if they help: Connect a display to your Mac - Apple Support

4. Contact Apple Support here if you need further support: Contact - Official Apple Support

Have a great day.

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Active Trader Pro issues on dual monitor off of Mac Mini M1 with 16G memory

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