Enabling Advanced Data Protection

Question

Enabling Advanced Data Protection

Hi there.

I added two recovery contacts, and then I tried enabling Advanced Data Protection. When enabling ADP, it asked me for my Mac password. I typed it in, and it kept saying it was wrong. When I clicked Cancel, it still says that ADP is off, but when I go to iCloud Drive in the Finder it doesn't sync, and iCloud.com says "There was a problem loading this content."

I did receive emails from Apple saying that ADP was turned off.

I need help, and I don't want my iCloud data gone forever. Thank you.

Posted on Dec 18, 2022 1:28 PM

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Answer 1

lexOS1

Community Specialist

Dec 20, 2022 1:35 PM in response to anonymous3a7f7b8g

Hi anonymous3a7f7b8g,

Thank you for participating in the Apple Support Communities. If you are trying to use Advanced Data Protection, here are a few links to help with that:

Before you move forward, restart the device to see if the issue persists: Restart your iPhone - Apple Support
Here's a link to help turn it on: How to turn on Advanced Data Protection for iCloud - Apple Support
Check out this link for more information on using it: Use Advanced Data Protection for your iCloud data (U.S. only) - Apple Support
For further support, reach out to Apple Support here: Contact - Official Apple Support

Have a great day.

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Answer 2

Dec 25, 2022 5:38 AM in response to anonymous3a7f7b8g

Update: Solved!

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Answer 3

judysings

Community Specialist

Dec 26, 2022 8:57 AM in response to anonymous3a7f7b8g

Good afternoon anonymous3a7f7b8g,

Happy to hear your issue with the Advanced Data Protection feature is resolved.

Enjoy your day!

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Enabling Advanced Data Protection

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